Telehealth Visits at Marcellus Wellness & Addiction Services NYS

Our virtual visits offer a convenient alternative to receiving medical care and treatment from the comfort of your home or office, using a secure, private, confidential website. Through the use of cameras and microphones built into a desktop computer, laptop, smartphone or tablet, our providers are able to diagnose most illnesses through a series of questions and observations of your symptoms in a virtual space.

While COVID-19 has increased the use of virtual provider’s visits, they were gaining in popularity prior to the pandemic due to the convenience and lower cost than a traditional provider’s office visit. Virtual appointments can be set up online through our website or by calling our office 24 hours a day. Our friendly and helpful staff will be happy to help you with all of your needs.

If booking online, please fill in the virtual appointment request form for the care services you would like to speak to a provider about. You can enter your preferred provider and time, and we will call you to confirm when we get the request and can get it scheduled into our booking system. Please note that your appointment request is not confirmed until you get a call from our office to confirm the date and time of your appointment.

Our staff will let you know what a virtual visit entails to ensure that you have the setup needed from an internet and video perspective, as well as access to our secure portal where the virtual appointment will be hosted.

A virtual provider’s visit is booked at a specific time, with a provider, the same way that an in-person appointment would be done. However, instead of meeting in person, the appointment is hosted over a secure internet-based server that has the utmost security to ensure patient privacy and confidentiality. Both parties will enable the cameras and microphones on their device to allow for a two-way conversation and for the provider to make physical observations of the patient.

We recommend the patient find a quiet room or space that will provide privacy and minimal interruptions for the appointment to ensure both parties are getting the most value from the appointment. Patients can have another person in the room with them if they wish to take notes but otherwise, it is recommended that the patient is in a secluded space for privacy.

When booking your virtual appointment, our helpful staff will provide you with the details you need in order to log in to the portal as well as any additional information you will need to know to prepare for your appointment. Like any other provider’s appointment, it is important to come prepared with the reason for your visit, details around your symptoms or the condition that you are talking to the provider about, any medications you are currently on, and a list of questions you may have for the provider. This will ensure your appointment runs smoothly and help the provider get the information they need from you.

In recent years there has been an increased focus on wellness, with it becoming widely used to cover many different facets of our lives. Wellness can have many different meanings and will mean something different to each of us. Our individual wellness is unique to ourselves and based on our goals and ideals.

Wellness doesn’t just refer to our physical health though, it also refers to our mental state and our overall holistic state of health. Wellness is often used to refer to healthy-living, self-care, fitness, diet, nutrition, and spiritual practices as it encompasses all of those facets of our lives to build and create an overall state of wellness.

Wellness services we provide

We offer telehealth wellness appointments and in-office wellness visits. Our focus on wellness is to provide you with services that will physically and mentally improve your health. Our virtual and in-office wellness visits should be a regular, ongoing occurrence as part of our overall health and considered a necessity.